Privacy Policy

At Package Delivery Express (PDEX), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. By using our site, you consent to the practices described in this policy.

We collect information that you provide directly to us, such as when you create an account, request a quote, track a package, or contact us for support. This may include:

• Name, email address, phone number, and physical address
• Shipping and delivery information (origin, destination, package details)
• Payment information (processed securely through third-party payment providers)
• Communication preferences and inquiry history
• Account credentials and authentication data

We use the information we collect to:

• Process and fulfill your shipping requests
• Provide real-time tracking updates
• Send transactional emails (shipment status, delivery confirmations)
• Respond to your inquiries and provide customer support
• Improve our website and services based on usage patterns
• Send marketing communications (only with your consent)
• Comply with legal obligations and prevent fraud

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (shipping partners, payment processors)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent for co-branded services

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

We use essential cookies (required for basic site functionality), analytics cookies (to understand site usage), and marketing cookies (with your consent). You can control cookie preferences through your browser settings.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.